Red Hook WIFI Privacy Policy

This Privacy Policy describes what information is collected when you use the system and how we treat this information to protect your privacy. In order to use Red Hook WIFI’s free Wi-Fi service, you must consent to the practices described in this Privacy Policy. Please read this entire Privacy Policy before using Red Hook WIFI services. If for any reason you do not consent to these practices, please do not use the Red Hook WIFI Wi-Fi services.

This Privacy Policy is designed to tell you how we collect, use, and share information collected when you use Red Hook WIFI’s Wi-Fi services, as well as the rights you have regarding our use of this information. It applies to all information collected or submitted when you use our Wi-Fi service. While we cannot guarantee all of your information will be kept private, we respect your privacy and have built in important protections.

The words “we,” “us” and “our” refer to “Red Hook WIFI and Network Partners” (Brooklyn Fiber, Sky-Packets, T4D), (“Red Hook WIFI”) and any affiliate or successor company. The words “you” and “yours” refer to the users of our service, connected with any Wi-Fi capable device. “Service” means the Wi-Fi service that Red Hook WIFI provides the businesses and their customers, and residents and visitors of Red Hook, Brooklyn

INFORMATION WE MAY COLLECT FROM YOU

When You Register, or accept Terms of Service on the Network Splash Page for 24 hours of service, which can be renewed without limitation, you agree to the following:

We will collect certain information to provide you access to the Service, should you opt for uninterrupted service, as opposed to 24 hour access. This may include:

• a user name, which you create
• your email address
• a password, which you create

If you do not log in to our service for over twelve (12) months, we will erase the information you gave us when you registered from our system.

When You Use the Internet



We also collect information that is delivered by your computer, smartphone, or other device. This technical information is collected to the extent necessary to provide the service to you in a seamless user-friendly manner, to ensure that the service is functioning correctly, and in the other ways we explain in this policy. This can include:

• your “MAC address” or “IP address,” which are numbers or other symbols that identify that it is you (or your computer) that is using the system
• the maker of your computer or other device (for example, Apple or Samsung)
• the browser you use (for example, Chrome, Internet Explorer or Safari)
information about your use of the internet

We do not routinely keep records about your use of the internet, including your browsing history, except for:

• information needed to provide you good service when you are using the internet, which we only keep for up to twenty-four (24) hours, and
• information that allows us to know when you logged on and off the internet, including your MAC address, which we keep indefinitely.

INFORMATION YOU GIVE US

If you send us an email, fill out a form, or call us, we will retain the information you give us so we can respond to you. We will only use and share this information in the ways we describe in this policy.

PERSONAL INFORMATION


Some of the information we collect will be personal, such as your name or email address you give us when you register. This personally identifiable information will be treated differently from other information. We will encrypt personally identifiable information we collect and maintain. Encrypting information means converting it into a coded format we can decode. Encryption makes it difficult for a person who wrongfully obtains the information to read it.

OTHER KINDS OF PRIVATE INFORMATION


We will not ask you for other kinds of personal information, like credit card numbers. Please do not provide this information to us.

We do not collect information about your exact location when you use the internet. We will collect location information in the aggregate to ensure that we can continue to handle capacity and meet performance standards. We share no information about you or that identifies you, individually, unless required by law.

COOKIES

We do not use Cookies. Cookies are little bits of software stored on your computer, phone, or other device that provide information on how you use the internet.

YOUR CHOICES

We may email you occasionally about the Service. If you do not want us to, you can simply click on “unsubscribe” on one of those emails. (If you unsubscribe we will only send emails to you to help you use the service – like an email to help you reset your password.)



SECURING YOUR INFORMATION


We encrypt our Wi-Fi connections, so if you have a device that works with encrypted Wi-Fi your information will have this protection. To see if your device works with encrypted Wi-Fi, please review your device’s specifications.

You select your own password. Please keep it to yourself and do not share it with anyone (except with us when you use it to log on).

We try to keep your information safe, including using privacy technology, training our employees to be careful with your information, and other protections.

As hard as we try, there is no way for the services to be 100% secure. We cannot guarantee all the information we have will be protected. Any information you send through our Service is at your own risk.

If you find out about a privacy or security problem, please contact Red Hook WIFI at RedHookWiFi@rhicenter.org or 718-858-6782 and we will work with you to address it.

WHAT HAPPENS IF OUR SECURITY IS COMPROMISED?

You have a right to know if your information has been compromised in a way that puts you at risk. If an unauthorized person gains access to your information we will notify you as soon as possible unless we determine that no harm is reasonably likely to occur from the unauthorized disclosure.

CHILDREN


We do not intentionally collect information from anyone under 18. If you are under 18, ask a parent or adult guardian for permission before sending any personal information over the internet.

LINKS TO THIRD PARTY SITES

You are likely to use the internet to go to websites we do not run. When you do, they will have their own privacy policies. We cannot control how those websites may use your information, even if you give it to them while using our Wi-Fi service.

HOW WE SHARE YOUR INFORMATION


We will never give or sell your information to other people or companies for any purpose other than a subpoena from a jurisdictional authority.

We may share your information with people and companies we work with if we need their help in providing this Service. These people and companies will only use your information to help serve you. They will not sell it or give it away to others.

If Red Hook WIFI is acquired by another company, or network operation is assigned to another company, we will advise you and you can opt out of the service.

HOW WE SHARE YOUR INFORMATION WITH THE CITY OF NEW YORK

The services are provided to you by Red Hook WIFI and are paid for by the City of New York through its Economic Development Corporation. We will not provide information to the City of New York about you or your individual use of the system, except as required by law. We may provide anonymized technical information to the City of New York, such as statistics on usage.

REQUESTS FOR YOUR INFORMATION BY GOVERNMENT AGENCIES

A government agency, including law enforcement agencies or civil litigants could request information about our users or access to see what a particular user is doing on the internet. If we receive a request like this, we will not provide the information unless we are served with a court order or a subpoena. If we receive a court order or a subpoena, we may be legally required to give them the information.

If that happens, we will try to advise you by email at the time we receive the request, unless we cannot do so for technical reasons or are prohibited by law.

CHANGES TO THE PRIVACY POLICY


If we significantly change this privacy policy, we will try to contact you if we have your email address. We will also post those changes on this page, so check it often.



CONTACT US


By registering for this service and affirmatively checking the box, you acknowledge that you have read and accept this policy. If you do not accept this policy, you may not use the Service. If you have questions or requests, please contact us at RedHookWiFi@rhicenter.org or 718-858-6782.